HMD Terra M support

During the initial Setup Wizard, select Yes when prompted for device management, then scan the QR code provided by your organization. Follow the on-screen instructions for your chosen MDM such as Microsoft Intune, SOTI MobiControl, or Springdel.

First enroll the device into Microsoft Intune. Then ask your IT department to deploy Microsoft Outlook to the device. After signing in to Microsoft Outlook, enable Sync Calendar and Sync Contacts in the settings to synchronize email, calendar, and contacts.

Yes. Both the PTT and emergency hardware buttons are fully programmable.

From the Settings menu, you can assign each button to:

• Your preferred Push-to-Talk (PTT) application
• Phone shortcuts (such as call or action shortcuts)
• Launching a specific application

Yes. Applications can be installed only via MDM. App deployment is managed by your IT department through the configured MDM platform, ensuring that only approved and compliant applications are installed on the device. This guarantees a controlled, secure application environment aligned with enterprise policies.

Yes. HMD Terra M supports physical 2x nano-SIM cards and eSIM.

You can:

• Insert a nano-SIM in the SIM tray
• Install an eSIM via a QR code provided by your operator or IT department

Yes. The phone number assigned to the emergency button can be changed at any time.

You can update it from Settings > Safety & Emergency > Emergency SOS, where you can modify the emergency number, message, and related options.

Yes. You can connect an RSM to HMD Terra M. An RSM is an external accessory commonly used with professional radios and PTT devices. It allows users to speak and listen hands-free while keeping the phone securely clipped to a belt or vest.

HMD Terra M supports RSM connection via:

• Bluetooth® (wireless RSM)
• 3.5 mm audio jack (wired RSM)

This makes the device well suited for Push-to-Talk and field communication scenarios where quick access and hands-free operation are required.

The two gold-coated pins on the back of HMD Terra M are charging contacts. They are used to charge the device when it is placed in the stackable charging cradle accessory (sold separately). These pins ensure reliable, aligned charging in desk, fleet, and shift-based environments without the need to plug in a cable each time.

You can type text on HMD Terra M in two ways:

• On-screen touch keyboard using the touchscreen
• Physical keypad using the built-in IME (Input Method Editor)

You can switch between the on-screen keyboard and keypad input directly on the device, depending on your preference and the application you are using by long pressing the upper left key.

HMD Terra M comes with a set of preloaded system and professional applications, ready for immediate use; note that some apps may require a subscription:

System & productivity apps

• Phone dialer
• Messaging
• Contacts
• Calendar & Tasks
• Clock (alarm, timer, stopwatch)
• Gallery viewer
• Music player
• Sound recorder
• Camera
• File Manager
• Calculator
• QR code scanner

Professional & secure communication apps

• Threema Work
• Mobile Tornado InstantTalk PTT
• Lyfo.net
• Zello

Navigation, browser & notes

• OsmAnd
• Firefox web browser
• Joplin